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1-800-761-0823
Mail Server Names (Incoming and outgoing mail servers are
the same)
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For Waverly.net - mail.waverly.net
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For Dickson.net - mail.dickson.net
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For Centerville.net - mail.centerville.net
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For McEwen.net - firestar.dickson.net
About Your Modem
56K Troubleshooting
56K Information Page
56 K Modem
Help-venders links
V90.com Home Page
Official 56K Modem Web Site
Test your phone
line to see if it supports 56k
FAQ:
Question
Answer
Q. How come I connect just fine but I get disconnected
frequently.
A.We don't disconnect people unless the connection
has been idle for a really long time and we suspect the user does not realize
he or she is still connected. If you're getting frequent disconnects it's
actually *your* modem that's doing it.
Really, though, it's usually not your modem's
fault. It's your phone line. Modems are extremely susceptible to noise
(static, clicks, hums, etc.) on the line. Even noise that you can't hear
using a telephone will cause problems for a modem. Any amount of noise
can cause problems--it essentially confuses your modem. If the noise on
the line increases to the point that reliable data communications cannot
continue, a couple of things may happen. Most quality modems will try to
do what is called a retrain. Meaning that your modem adjusts its speed
to try to compensate for the noise on the line. Modems will usually adjust
the speed downward until a speed is reached where reliable communication
can continue. The slower a connection goes, the more line noise it can
deal with, and still maintain reliable data transfers. If the
noise hit is too severe for a retrain, it may
cause a renegotiation. In a renegotiation, your modem says to our modem,
"okay, I just got hammered with some serious noise, forget everything,
and let's start over from scratch" At that point, they start over as if
they were never connected in the first place, and try to re-establish the
connection. If the noise hit is so severe that a renegotiation cannot take
place, or if your modem is too cheap (low quality) to renegotiate, your
modem will disconnect.
Q. How do I create a connection in "Dial
Up Networking" for your Internet services?
A. Click here for
directions.
Q. How do I find what I'm looking for on the web?
A. The easiest way to find what your looking for is to use a search
engine. Just go to a search engine like Yahoo,
Infoseek,
Excite,
or Web crawler to name just a few.
When you arrive, type in your search criteria and click the button
that says search. The search will then return the results and links that
best match your criteria.
Q. Where is a good place to start if I don't know
many addresses.
A. eSupporthas put together a cool links page. Check
it out
Q. How do I keep my children safe from the ugly
stuff on the Web?
A. Young children should always be monitored its just to easy to stumble
onto negative content. Don't let your children know the logon password.
Purchase third party software like Surfwatch,
Netnanny,
or Cyber Patrol
Q. Which browsers can I use with my Internet access?
A. You can use any browser you like. We recommend Netscape 4.04 or
later. .
Q. Can I print from the web?
A. Yes, Most browsers have a print button on the button bar or the
print option will be located under the file menu. Some pages on the net
or not printer friendly and what you see may not be what you print. You
can also hilight text on a web page, then copy and paste it into your favorite
word processor and then print it along with any changes you made.
Q. Who do I contact if I need help with my Internet
service?
A. Contact eSupport by phone or e-mail. The support number
for Waverly 296-7034, Dickson 446-2011, Centerville 670-0260. or e-mail
support@dickson.net.
Q. How do I permanently change the phone number
in my "connection" window?
A. To make this change in Windows 95/98 double click on "my computer"
and then double click on "dial up networking" right mouse click on your
connection and select properties, You will see the current number you are
dialing. This is where you make the change. Back space out the old
number and type in the new one. In Waverly the number for the digital
line is 296-0790 . In Centerville and Dickson the number to our digital
line is 931-670-0024
Q. How do I change my start page in Netscape?
A. In the 3.x version of Netscape click on "Options" and then click
on "general preferences". Under the appearance tab you will see a place
to type the URL you wish to be your start page or home page. We suggest
that you make your start page either www.waverly.net, www.dickson.net or
www.centerville.net.
In Versions 4.x click on edit and then click on preferences. By Default
you will come to
Navigators Properties and you will see the current location replace
it with the new one.
Make sure you have the button selected that says start Navigator with
home page.
Q. Can I have more than one e-mail account with
my service?
A. Yes, additional email accounts are available for the cost
of $5.00 each. You can also use free Web
based e-mail accounts
